Fa99 Terms & Conditions – Complete Platform Usage Guide for Malaysian Players

The fa99 platform is operated by a company licensed under a valid and recognised online gambling licence. fa99 provides online Sports Betting, Live Casino, slots, baccarat, jackpot, and other gaming services to eligible users in Malaysia.

By using the fa99 platform, you confirm that:

• You are at least 18 years of age at the time of registration.
• Your use of the fa99 platform is lawful under the laws applicable to you.
• You are registering in a personal capacity and not on behalf of any third party.
• All funds you deposit are legally yours and free from any unlawful activity.
• You are fully responsible for all activities that occur within your fa99 account.

To register a fa99 account, you will need to provide your full name as per your identification card, an active Malaysian phone number, and a secure password. fa99 will send an SMS OTP to verify your phone number — this step is mandatory and cannot be skipped.

One Account Policy: Each individual may only hold one active fa99 account. Owning more than one account — regardless of the name, phone number, or payment method used — is a direct violation of fa99's terms. All detected duplicate accounts will be suspended and the total balance may be forfeited.

• Your profile information must be accurate, current, and truthful at all times.
• You are responsible for keeping your fa99 account password confidential.
• Never share your login credentials with anyone – including family members.
• Contact fa99 support immediately if you suspect your account has been accessed by an unauthorised party.
• fa99 will never request your password via email or message — please be vigilant against phishing attempts.

All financial transactions on fa99 are conducted in Malaysian Ringgit (RM). fa99 does not accept any foreign currency. The following is a summary of the financial policies applicable to all fa99 members:

Fa99 reserves the right to request document verification before processing withdrawals that exceed certain limits, or where there are signs of suspicious activity. This is standard financial compliance (KYC) procedure designed to protect all parties.

• The withdrawal method must match the original deposit method (for security purposes).
• fa99 does not charge processing fees for standard deposits or withdrawals.
• Withdrawals exceeding MYR 10,000 per day may require additional verification.
• Unused deposit funds left inactive for 180 days may be subject to an inactivity fee of RM5 per month.

Fa99 offers a variety of bonuses and promotions to members, including a welcome bonus, weekly cashback, freebets, and reload bonuses. All bonuses are subject to the following terms and conditions:

• Welcome Bonus (150% up to RM288): Available to new members only on their first deposit. 8x wagering requirement. Valid for 30 days from the date of credit.
• Weekly Cashback (5%–15%): Calculated from net weekly losses. Credited every Monday morning. 1x wagering requirement only.
• Weekly Freebets (RM10–RM50): Credited every Friday to active members. 3x wagering requirement. Valid for 7 days.
• Daily Reload Bonus (30% up to RM150): One claim per day. 6x wagering requirement. Applicable to Sports Betting only.

Fa99 reserves the right to void bonuses and any associated winnings if there is evidence of bonus system abuse — including but not limited to deliberately placing low-risk bets to meet wagering requirements, using multiple accounts to claim bonuses repeatedly, or colluding between accounts to manipulate bonus conditions.

The fa99 Sports Betting section covers more than 30 sports, including football (Malaysia Super League, EPL, UEFA Champions League), badminton (BWF World Tour, Thomas & Uber Cup, Malaysia Open), esports (MPL Malaysia, Dota 2, CS2), and many more. The following rules apply to all sports bets placed on fa99:

• All bets are considered final once confirmed, and no cancellations may be made thereafter unless the match is cancelled by the organiser.
• If a match is postponed by more than 12 hours from its original scheduled time, all related bets will be voided and the full amount refunded to your fa99 wallet.
• For in-play betting, odds may change during the confirmation process. If there is an odds discrepancy at the time of confirmation, fa99 will notify you and you may choose to accept or decline the bet at the new odds.
• The minimum bet is RM2 for single bets and RM1 per leg for parlays.
• Maximum bet limits vary by sport, market, and match — ranging from RM500 to RM50,000.
• fa99 reserves the right to refuse or restrict any bet suspected of being placed to manipulate the market.

The fa99 casino section offers Live Casino with real dealers, baccarat, and slots from leading providers such as Pragmatic Play, PG Soft, Habanero, and Spadegaming, as well as progressive jackpots. All games use a Random Number Generator (RNG) independently certified to ensure complete fairness.

• The outcome of all fa99 casino games is final and cannot be disputed once a round is completed.
• Progressive jackpots are calculated automatically based on total wagers placed – fa99 does not control when a jackpot is won.
• Jackpot winnings exceeding RM50,000 may require additional identity verification before payout.
• fa99 is not liable for technical disruptions occurring on the part of third-party game providers.
• If a Live Casino game session is disconnected due to a technical issue on fa99's end, the bet amount will be fully refunded.

Fa99 maintains a safe and fair environment for all players. The following behaviour is strictly prohibited and may result in immediate account termination:

• Use of automated software, bots, or scripts to place bets or access the fa99 platform.
• Owning or using more than one fa99 account at the same time.
• Collusion between accounts to manipulate betting outcomes or bonus terms.
• Use of insider or unauthorised information for betting advantage.
• Any form of money laundering conducted through deposit and withdrawal activity on fa99.
• Threats, abusive language, or harassment directed at fa99 support staff.
• Attempts to hack, disrupt, or compromise fa99's technical infrastructure.

Fa99 reserves the right to suspend or terminate any account with or without prior notice, depending on the severity of the violation. Members may also request voluntary account closure at any time.

• Temporary Suspension: An account may be temporarily suspended during an investigation or identity verification process. Your balance is safe and will not be lost during the period of temporary suspension.
• Voluntary Closure: You may request closure of your fa99 account by contacting support. Your net balance (excluding bonuses that have not met wagering requirements) will be returned within 5 business days.
• Termination Due to Violation: If an account is terminated due to a terms violation, fa99 reserves the right to retain the balance along with all outstanding winnings.
• Inactive Accounts: Accounts showing no activity for 180 consecutive days are considered inactive and subject to an inactivity fee of RM5 per month.

Fa99 takes your personal data protection seriously. We collect and process your information solely for account management, transaction processing, bonus administration, and legal compliance purposes.

• All personal data is protected with 256-bit SSL encryption both in transit and at rest.
• fa99 does not sell, rent, or disclose your personal data to third parties for marketing purposes.
• Data may be shared with Malaysian authorities if required by law or in the course of a criminal investigation.
• You have the right to access, correct, or request deletion of your personal data at any time.

For full details on how fa99 handles your data, please read Privacy Policy our comprehensive one.

Fa99 strives to keep the platform running smoothly at all times. However, there are liability limits you should be aware of:

• fa99 is not liable for losses resulting from internet disruptions, device issues, or poor connectivity on the user's end.
• fa99 is not liable for losses resulting from unauthorised account access caused by a user's failure to safeguard their login credentials.
• In the event of an obvious technical error (for example, odds displayed incorrectly), fa99 reserves the right to void the affected bet and return the funds to your wallet.
• fa99's maximum liability under any circumstance shall not exceed your net deposit amount in the 30 days preceding the relevant event.

Fa99 believes that betting is a form of entertainment, not a means of generating income. We are committed to providing a safe and responsible gaming environment for all members in Malaysia.

Fa99 provides the following tools to help you play responsibly — all accessible directly from your account settings:

• Daily, weekly, and monthly deposit limits that you can set yourself.
• Net loss limit for the period of your choosing.
• Session time limit with automatic reminders when the limit is approaching.
• Temporary play breaks ranging from 24 hours to 30 days — can be activated immediately.
• Long-term self-exclusion for members who need an extended break.

For full information and responsible gaming guidance, visit our Responsible Gaming us. If you need immediate assistance, contact the fa99 support team, available 24/7.

Fa99 reserves the right to amend or update these Terms & Conditions at any time. Any material changes will be communicated to all members via registered email or in-platform notification at least 7 calendar days before the changes take effect.

• Continued use of the fa99 platform after the effective date constitutes acceptance of the amended terms.
• If you do not agree with the amendments, you have the right to close your account before the effective date without penalty.
• The latest version of these Terms & Conditions is always available on this page, with a clearly displayed update date.
• These terms are governed by and interpreted in accordance with the applicable laws of Malaysia.